Our continuous process of innovation begins and ends with our clients in an ongoing effort to solve the problem of TIME. From implementation and support, to our automated workflow and strategic pricing model, our goal is to deliver efficiency and predictability. With 20 years of industry involvement and concentration on serving low volume mailers, our focus is, always has been, and always will be to elevate the overall mailing experience. Every resource, from our proprietary software engine to our expert implementation support staff, targets resolutions to every problem small volume mailers commonly share. The result is a dramatic improvement in long-term management of your letters.
Solving the most common problems for small volume mailers begins and ends with intimate and efficient customer care. The secret behind our client satisfaction is alignment. We work with our clients to see beyond the execution of any single letter service request and align the goals of an entire library to be effortlessly managed over time with unprecedented convenience and flexibility.
Average Account Implementation Time: 1.6 days
Versus Clients Previous Experience: 5x Faster
Average Support Response Time: 8 Min
Versus Clients Previous Experience: 7x Faster
Average Letter Change Time: 2 hrs
Versus Clients Previous Experience: 2 to 14 days
This number needs no explanation: 99.9999%
Our Fluid Letter Templates allow for consistent speed and accuracy of each letter edit. It’s designed to minimize library clutter by sharing letter content, simplify very complex libraries using letter logic, and improve audibility with consistent letter structure.
We realize that different agencies in different states have specific requirements that we can automate and customize with the click of a button.
At Pagus, we are committed to the highest quality assurance standards as evidenced by our partners certifications and full compliance with essential legislation and regulatory standards.
The mailing reports are a game changer for us. We get them back within minutes using Pagus, our last vendor took up to a day or longer!